How many days do I have to return my order?

Last updated: 14/11/19

Extended returns & exchange
Wrong size? If your gift isn't quite right, and you bought it between 1st Nov - 24 Dec, you can exchange size for free or return it. And we extended the time for you! You have until 24th Jan 2020 to exchange or send your items back. Hype articles excluded. 

Please note - our elves make personalised items just for you - they cannot be returned.

Returns are free & easy within 30 days (or 14 days* for limited products such as YEEZY) of receiving your order if they qualify as per our returns policy. If you received items from one order in several parcels, the 30-days return period begins on the day you received the last parcel.

*Please be aware that limited products such as YEEZY, should be returned within 14 days of the delivery date. In the process of ordering these hype products we communicate to you that the return period of 14 days applies.

Please note: personalised items are made uniquely for you, and cannot be returned unless there is a manufacturing fault.

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